3 Palms is a jewel in the desert. The lobby, as others mentioned, is usually busy and takes time to navigate. We have stayed here a number of times and have a scheduled visit coming up. It is in a good location near a park, within walking distance of a grocery and a couple of restaurants. What I like: the rooms are updated and spotlessly clean, coffee served in the internet room in the a.m., pool and hot tubs handy and well kept, restaurant onsite now. What I love: the value of the dollar, you get so much more by staying a little farther than Old Town Scottsdale yet convenient to everything nearby, the staff though busy try hard to please. If it makes a difference, we are retired professionals with a pet.