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  • Had 4 new tires on my car, immediately noticed a noise in my rear passenger tire, but thought i had to get use to the noises of new tire. After 2 months my air pressure started to run low, made 2 trips to Superior Tire to get air. On my 2nd trip the attendant asked me why my rear passenger tire had a non sensor valve - bingo that was the tire that i keep hearing the noise from. Brought my car to the dealership, not wanting Superior tire to touch my car - they confirmed the original valve was broken and replaced w/ a non sensor valve. I paid the dealership $300 to repair and install the proper valve. I know dealerships repair run higher but - again didn't want Superior tire to touch my car. Reported it to them and asked for some sort of compensation, they basically called me a liar. Oh not to mention i had to make another trip back to get air in tires. All 4 tires have needed air two times in 5 months - abnormal. Looks like have 2 issues here. Anyway the manager, Ken basically called me a liar. Doesn't understand why the TPMS light took months to go off. Wanted to take a sensor off a tire and prove me wrong, Why would I let them mess with the tires? The dealership confirmed that it doesn't always go off right away, goes off depending on your driving habits. Superior Tire knows that a non sensor valve was put on, but won't own up to it. They made a mistake and they should of repaired then and told me. Instead they let me leave and drive on unsafe tires. They are liars. Poor customer service. I asked Ken to have his manager call me, 3 days later I haven't heard from him. The general customer service person could care less. UNHAPPY , Don't buy tires at this locations.
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