This place only earned two stars because the food is alright. The service isn't worth two stars.
I have eaten at Tony Roma's twice (or attempted to, anyway). The first time, I swore I wouldn't go back because the food wasn't that great for the price and the service was pretty lacking. However, today we couldn't pick a place to have lunch and we were right by the restaurant, so we decided to give it another try.
When we walked in, the place was pretty much dead inside. It was about 1 p.m., so we were expecting to find a little bit of a lunch crowd. Regardless, we waited six minutes at the hostess stand to get a table. The bartender noticed we were standing there a long time and went to the back and bellowed at someone to come seat us. Still, time kept ticking on with no one seating us. By this time, there was a line all the way out both sets of glass double doors. Waitress after waitress walked by without even glancing our way or assuring us there would be someone coming by to seat us. Six minutes... I kid you not. So we left, as did most of the people behind us. It was insane. Never again. Not worth the hassle.