UPDATE: There is a new owner who has reached out to me - therefore, this review applies to the OLD owner who is no longer there.... Hopefully, from the sounds of it, the new owner is a lot more customer friendly!
OLD REVIEW:
"I loved this daycare in the beginning and went there for over a year as a regular client. ... until I purchased a package of daycare that expired in 3 months.. I had over $100 worth of service left on this package when it expired so I talked to the owner, Sandy, and tried to negotiate service in return for $100 bucks already spent (i.e. $$ spent on nothing). She refused and insisted it was impossible for her to do anything in exchange for my $100 lost. I was so upset I went home very angry, but after a few days I sent her a note to see if we could talk again to come to a win-win. She never responded.. at all. I really thought she would want to keep a happy customer with a great dog. Since then, I found a new dog walker who is so much more flexible and never takes money for services that are not delivered and there is NO EXPIRATION DATE on packages... I make sure to tell everyone about this experience and to always promote my new dog walker who is so much better.... her name is Marilitta at (416) 251- 7297."