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| - First off here....It should be noted that my recently hired personal assistant wrote the complaint on Yelp. I thought if she would write something simple explaining the nature and issues about this fiasco Mr. Morgan at Magic Touch would simply fess up to his employee's mistakes and settle the matter. But no, his ego and arrogance will not allow a simple solution to an issue he and his staff are clearly at fault for. So, that said here is the truth and facts of the matter in more detail.
Mr. Morgan, conveniently forgets to mention that his employees originally incorrectly installed something to do with the A/C draining system plus they forgot to make sure the drain lines were not plugged. Well the drain line on the A/C unit, over my garage, was plugged so the drain overflow pan filled up, the water dripped out for days and soaked the attic's insulation material until finally a large portion of the garage ceiling collapsed ! That was a beautiful mess that I personally had to spend 3+ hours cleaning up. Now keep in mind as I roll on here that I own 4 large, busy, A+ BBB rated businesses and several commercial properties here in the Valley (41+years). My time is valuable.
When my contractor came over to see what caused the mess he noticed the drain pan problem and also some other things that were not done properly by Magic Touch. One "biggie" is the "air handler" (which is large and quite difficult to remove) was simply left up in the attic. Magic Touch removed one of the air handlers (2 A/C units, 2 air handlers) but some genius decided to leave the other one up there which is a direct violation of the City of Phoenix Building Code. Of course that violation is bad for Mr. Morgan's business reputation so he (again) conveniently forgot to respond to that part of my complaint.
I called Magic Touch, told them of the issue (s) and they agreed to send someone out. The man that came out (all Magic Touch staff were courteous and polite) said that something wasn't done or hooked up improperly and he'd get it fixed ASAP. I believe it was at this time, that this employee went to check the other A/C drain line to be sure it was installed correctly and accidently stepped on my bedroom ceiling (drywall board). Sometime later... I was lying in bed watching TV and happened to look up and noticed the ceiling was "bowed" and further inspection showed it was cracked. Hmmm.... I wonder who's been up in the attic lately that could have caused that? Now, my ceiling is 14 feet high so you can imagine what a "breeze" it was to fix that unnecessary, time consuming, and very costly mistake. Once AGAIN take time away from my bus's so I can make appt's, be at home, wait for people to get here, watch them work, etc. This repair took several days because it has to be done in steps and by "two" people and scaffolding ! Matching the paint was also quite difficult because I have a unique "striping pattern" on the walls that had to be matched.
Now a person who has read and is following this complaint should note that once again Mr. Morgan has forgot to mention this "ceiling event" in his responses. Not to me, Angie's List, Yelp, the Better Business Bureau or the AZ registrar of contractors. Hmmm... did he also forgot to tell you all that even though I paid him and his company $25,323.53 for two "Lennox" (who also don't give a damn, as they were informed about this issue) A/C units and have had all this trouble that he has NEVER even been to my home to see what my complaint was, the quality of work performed, or to apologize ?
One of Magic Touch's employees (Rick I believe was his name) looked at a well-built and tiled structure that I had built to shade my old A/C unit and told me that I should take that structure down as it would inhibit air flow over the top of the new A/C unit on the West end of my house. That shade was appx 7 feet above the top of the new unit and completely open on both sides ! Well, I've had three (yes 3) professional A/C companies come out, look at all the work performed by Magic Touch and all 3 said taking that structure down was ridiculous ! So I paid to take down a perfectly good shade structure because "Rick" advised it was not good for the new A/C unit. The three professional A/C men (Gary @ Extreme Cooling, John Hall @ Action Air, and Jack Grunnell @ Grunnell Air Cond, all 3 were recommended by the BBB) have given me written statements as to what it will cost to bring Magic Touch's installation up to City of Phoenix code because it is not now.
Mr. Morgan has never even spoken to me on the phone ! He has never given me the common courtesy of returning my phone calls (I've requested 2-3 times) from the beginning. And this is a A+ BBB rated business? His actions and unprofessional business behavior tarnish every reputable BBB member and the valuable service they provide for consumers. He should be ashamed.........
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