Came here for a work lunch with our crew. We had ordered our food in advance as we are on the clock and on a deadline. Upon arriving the host told us that ordering in advance is impossible. And left us to seat ourselves. He never went to check with the kitchen to see if our order had in fact been received. The manager came over and was surly with our colleague who had placed the order. When people are saying they have an out the box or unorthodox order perhaps take the time to listen to them and to help instead of simply repeating "We've never done this before".
My lobster rolls were dry. But, the waitstaff was amazing. In short - management needs some interpersonal classes or one of the fab waitstaff can step up to the plate!