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| - Hi Pat, I'm sure you don't remember me but I've purchased 2 trucks and a car from you, the trucks years ago... Most recently a Ford Fiesta, prior a F150 and 250.
I was in the market for a new 250 last year and I called the most recent salesman that I had a fantastic experience with, Paul Ray. This experience was NOT fantastic. Since we are debt free outside of the fiesta, and only got it as a commuter, and had it for a year I had planned to trade it in.
Paul quoted me a way off and super untrue number over the phone just to get me in and lied 4 or more times to get me in the door. Since, I brought the Fiesta in for regular service and had ANOTHER TERRIBLE experience, so bad that ended up cancelling the maintenance contract all together vowing NEVER to do business with your dealership again. Funny since 3 or 4 families have purchased there because of my referral.
People ask me where to go in situations like this because I do social media for a living, and my grandfather worked for ford for over 30 years. I am still a Z plan member.
Anyway you and I had words on the phone. You asked me over and over what I wanted you to do, "FIX THE PROBLEMS" Was my only reply since I am not one of those people fishing for something for free.
Well now we have another problem. I have had the same cell phone number for the last 17 years. I have been on hold with "Josh" from I don't know what department who keeps calling me claiming they are just "Doing their job" when they call me over and over. Multiple times per month. Pretty much every 3-4 DAYS.
I have blocked the number, reported it to the BBB, the cell phone company everyone. Oh, there 24 minutes on hold and they just hung up on me.
Sally the receptionist just took a message, 10 minutes it took me to tell her what a pleasurable experience I've had with your company. I can't believe you are still in business. This is the 18th time I have now been placed on the "Do not call list" Which by the way I am quite sure DOES NOT EXIST. I don't know what I can do about this but I will tell you right now, this isn't moral, ethical and can't possibly be LEGAL. FIX THE PROBLEM Pat, your name is all over this business, FIX it! This is YOUR reputation.
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