This place is a joke and I would highly recommend another appliance repair place. I have dealt with these people several times as I have a Lowe's appliance warranty on several of my appliances and I basically have no choice to work with this company in Pittsburgh. The poor rating stems from: 1.) Poor communication and appointment timeframes- typically you get 1 call the day before the appointment stating an estimated window of arrival, rarely do they hold true & no phone call to let customers know of any changes or failed attempt of knocking on the door (could be in yard, shower, upstairs with phone). It shouldn't be the case that we wait patiently all day around our front doors! 2.) Diagnosis and ordering parts- The technicians are inconsistently competent. While one or two technicians may be effective in their jobs and correctly diagnose, communicate, and repair, the majority of the technicians get it wrong and suggest ordering parts that you don't need. There is no cost to me other than my time because I have a warranty, but it makes me wonder whether this company is taking advantage of charging Lowes for their unnecessary replacement parts and service while not fixing the actual problem OR they have been poorly trained- I can't tell! Nonetheless, it wastes my time and I as well as anyone else would get extremely frustrated. In summary, I have had these people at my house at least 6 times over the last 3 years and believe that my opinion is not based on little interaction. Instead, I have strong support why this company is ineffective and will cause you more problems than you initially started with.