| rev:text
| - Not a good experience.
My Service Engine Soon light came on and I happened to be near, so I decided to stop in and see if I could get a reading or some insight. I went in and asked, and was told to refer to my cars' manual. Okay. Fair enough.
I go out to my car and start flipping through the manual, with the car on, and notice that the A/C isn't kicking out cool air while the car is sitting still. So I head back inside to find a solution and I'm handed a can of STP AC Pro that retails around $50 (and told it costs that much bc of the reusable gauge that's attached). The instructions are fairly simple, so I head back out to my car and follow them to a "t". That gauge that's supposed to tell you when to stop isn't functioning and unbeknownst to me, I put in too much fluid. Luckily, I stopped before any major damage occurred. I brought the can back inside with the intention of either returning it or getting some assistance with it on the second try. As I approach the counter, a line forms behind me. The cashier, assuming I'm doing one of these two things, asks me to move to the side so he can help everyone purchasing something first.
I wait, even though there are two other employees behind the counter, and then notice one customer is purchasing the same thing, different brand, gauge and all, for less than half the price. Nice that I was given the way more pricey one as if it were my only option. Finally the rep who had me wait walked outside with me to take a look at what the product is doing. He notices that the gauge is not working and checks the pressure using a small tool he has on hand. Informs me that I put in too much of the AC Pro and my unit is at risk of blowing. There is a yellow dye that squirts out onto his finger. He tells me that the dye is the reason that the gauge was not reading correctly and mentions that there is a shop down the street that I should probably go to.
I go to the the shop, aka Just Brakes, to get my car looked at. They let me know that the guys at AutoZone gave me some bad information. First, they tell me that the AC Pro cans are about the worst thing a person can use; informing me that they see peoples' units destroyed all the time by them. Second, the dye is normal and has nothing to do with the gauge not functioning. Just Brakes took good care of me. AutoZone wasted a good chunk of my day, pushed me aside after I had just spent a lot of money there, gave me bad information, and just had a sour attitude through most of our interaction.
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