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| - yesterday, my husband and i stopped in for lunch and i'm still so pleasantly surprised at the experience we had! My husband had the pastrami, i ordered the chicken avocado. I had asked the cashier to have them cut the chicken and avocado up very small. (i had a toothache) they brought the food to the table & i saw that it hadn't been cut up. 'irritating,' i thought, but no worries. i could cut it up myself. I opened the sandwich and realized there were onions on it, so i picked them off & put them aside. The owner saw me from across the room and asked if everything was ok. I told him that i just didn't want the onion.
He came right over to our table and offered to make me another sandwich! I was really surprised. Who does that in this day and age? But it was what he said next that sent this experience over the top: "Please give me another chance to make the sandwich you want."
I nearly fell off my chair! i started to give him back the sandwich i had, but he replied, i'll bring you a box, you can take that home for someone else." Un-flipping-believable!! Blown. Away.
In just a minute, he was back, with a new sandwich, exactly like i liked! I do have to admit that the posted ingredients of that sandwich, i now realize, include red onion. This makes his attitude even more impressive! The food was phenomenal. My husband says their coleslaw is the best in town & he said the pastrami was the leanest he's ever had. All in all - complaints? none! compliments? a hundred and one!
Thank you, Panini Grill for treating me like my business matters to you.
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