This is a mom-and-pop shop ... .I believe the wife does the tailoring and the husband does the shoe repair. All I know is that I brought my favorite black peep-toe shoes in hoping for a miracle and he did an absolutely wonderful job. My shoes were in AWFUL condition (which just as another reviewer got, I received a mild and endearing scolding for how awful I let my shoes become!! haha) and he wasn't 100% sure he would be able to fix them. Let's just say, he worked a miracle. I had worn the rubber piece of my heels down to the nail and the soles were a mess. For $65, he fixed both of them and completely cleaned up the worn parts of the leather. They looked absolutely beautiful and I'm wearing them now :) I thought they were going to have to be tossed (which I was hesitant to do because girls - you know how hard it is to find shoes you love and are comfortable!!!) and now I don't have to!!!