| rev:text
| - Earlier this year I bought two groupon tickets for the strip by night adventure. We were finally in a position to use them so I called the number given on the actual groupon to book our ride. The woman who answered was very sweet, very polite and tried to be helpful, but she was brand spanking new and working alone. She had no idea how to book it from a groupon ticket, so she promised me someone else would call me back. The next day I get a call, but nope she couldn't help either. She was also very polite, but again of no use. She promised me I would get another call... HOURS later (we were ready to bum rush the business address by this time) I get a call from the marketing executive. She was also very polite and booked us immediately. Gave us several options on days and times and even if we wanted doors on or off on our ride. We chose our time, day and doors off option. She explained that they had moved offices, so she emailed me the address of the new location.
Normally people get shuttled here because they are tourists who are staying at a hotel, but we have a home here and drove ourselves. This was our first mistake. There was no one at the address we were given, there was NO signage and we spent close to 30 minutes driving from building to building trying to find someone who even knew this tour group. We finally saw two employees walking through the parking lot and they told us YOU'RE HERE, just come on in. I looked up at the door, different address and yup no sign. We were confused but at least we found the place.
I had been told by the marketing exec that I could print out my groupon on site. This posed a serious problem because their computers were at another office, so we went on tour of all the hangars until we came to the other office. printed out the groupons, spoke with our pilot and then decided to go to the tarmac and the helicopter. THE FREAKING DOORS WERE ON, now my outfit was going to be too hot and my camera wasn't set up to take photos through glass.. SOB. The pilot was very apologetic, I said, it's to be expected nothing with your company has gone as planned yet.
We went up, had a great flight. It's short but spectacular. The helicopter is small but has amazing views because it is almost all glass. It's like being in glass bowl suspended 1000's of feet above the strip. I was able to get a few clear shots, but nothing to get excited about.
When we got back to the original hangar the next couple was preparing for their flight. They had been brought there by the shuttle, were being served champagne and were having a delightful time They were in summer clothing and would not be overheated like we had been on our closed flight.
I have since contacted the marketing exec and told her about our experience. She apologized and tentatively offered me free show tickets to make up for the night. She hinted at a possible discount at a future flight, but made no attempts to correct all that went wrong.
I can not tell you whether to use this company or not. I know there are many many tours in Vegas that do the same thing though.
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