Two words: Come early. If you want to get any variety of baked goods, you've got to be there before 3pm. The quality of food is about what you would expect from a McDonaldized bakery. Most people don't know that they don't literally bake there; things come either half-baked and/or frozen and are finished in the store. Not terrible, just know what you're getting. The service for me is hit or miss.