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  • So I'm standing here, still waiting for assistance. The lady that started out assisting me, from the garden department couldn't reach a top shelf item, in the Patio Furniture section, so she called for assistance, from a man, working nearby, who turned out to be the same man that had walked past me earlier without asking me if I needed any assistance. Now, in his same slow methodical pace, he has walked back to tell me that the manual ladder, they had used, wasn't tall enough and the electric ladder that he'd brought over didn't have enough power so now he needs to go and retrieve another power ladder. When I replied, " Alright, I've already been standing here waiting for 13 minutes ". He stated that he was doing the best that he could. I, in turn, stated that yes, I could see that. John, the sales Associate, that was assisting me then returned, several minutes later to tell me that there were two packaged tables in the back stock area, somewhere and that he would have to go and look for them or, I could take the display table, from the top shelf. I asked John which method would be easier for him. He opted to get me the display table (as I'd already been waiting, for quite some time). John laughed with me as I stated that the best part about me taking the display table is that now no one will ask for the table on display that isn't accessible for purchase and they won't have to wait. I will now make it a point to look for John and have him be my contact person when I return to Home Depot and can't find what I need. Thank you to both John and the wonderful woman that was watering plants and working in the Garden Center today. John turned what could have been a very frustrating experience into a very positive and memorable occasion.
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