Initially it was about 10 of us in my MeetUp group scheduled to visit. Luckily only 4 of us showed up. Anything more than the four people we had would have been way too much for the staff to handle. We showed up around 11:30 on a Saturday afternoon. The staff was wrapping what looks to be a kid's birthday party. When I say the staff I mean the husband and his wife. There were 2 little dogs sitting behind the counter. Possibly if trained, they could have assisted us with checking in.
It took the gentleman about 20 minutes to finish wrapping things up with the kids, maybe a little longer. Once he checked everyone out he came to assist us. The entire check-in process took entirely too long. By the time we finally got suited the trill was kind of gone. He did EVERYTHING alone. He checked the entire kid's party out, took our money, passed out the waivers, collected the waivers and finally gave us the rundown on how everything would be working. Now, at the same time my party (group of 4) were checking in, he was also checking in a couple. He'd spend a few minutes trying to assist us with the equipment and immediately got into the lesson. He didn't have much patience when helping us get into our gear. Nor did he spend a lot of time showing us how everything should be done. I do not at all recommend going with more than 2 people in your party.