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| - I recently moved to the Farm House Meadows right down the street from the Gilbert Zipps. I was excited when I came for the first time last Sunday! The bar tender was great, the patrons were friendly, and the food was delicious! I had such a good time playing pool, shuffle board, and hanging out I came back Monday with one of the guys on my Landscaping Team! We had such a great time we stayed from 7-11 shooting pool, playing music on the juke box, and enjoying a large meal! Our server Tanya, was amazing she had a huge section to attend to, but did such an amazing job that you would have thought we were her only table.
With the above said, my mind was blown when Sebastian (the same person who was there with me Monday) and I returned Thursday! While I went to the quarter machine to make change for pool and the juke box, the server informed Sebastian that he needed to be 21 yrs of age to shoot pool at that time or even be in the restaurant. He told me about the rule which we were unaware of. We were hungry and ready to eat, and bummed out cause we rode our bikes there. I asked to speak to the manager to ask if he could make an exception and allow us to eat dinner on the patio, out of the bar area. He informed me of the strict company policy that he needed to adhere to and that there was no way we could stay.
At that point I understood the policy and respected the rules. I politely asked to have the 15 dollars in quarters I had got exchanged for cash (as I rode my bike and did want to loose the coins on the ride home). He then rudely said, "I would have to roll all those quarters, and I don't have time for that." I said are you kidding me?!!! And he said yes I can't make change for those quarters unless YOU roll them for us! At that point I lost my cool and was very frustrated. I told the manager I would take my business elsewhere and would never be back again! He just said ok and walked into his office.... Wow my mind was blown!!!
Our server from the other night Tanya, observed my frustration with the manager, and asked what happened? I told her and she on her own time, as she had just clocked out, took my quarters, apologized for the manager and said I hope you guys do come back!
I highly doubt that we will be back! But if we do come back it won't be on the Thursday night managers shift!!!
I'm not sure, but maybe you should start "making time" for customer service, because I don't have time for that B.S.!!!!!!!
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