I have been a member of this range for about three years now. I take my kids and go with friends quite a bit. I mostly have good experiences here, I am used to the rules and haven't been "corrected" for a serious infraction in a very long time. I have forgot to lock a slide back twice while I helped who was with me or walked back to get something out of my bag. Once I was correctly in a demeaning tone like I was a kid and the other was reminded nicely by the same RO. Once a RO wouldn't swipe our debit card because we forgot cash. It was only $3 but the alternative was driving back into town to get cash. If he was nicer about explaining his reason I might have understood but "ha, I'm not swiping for that" was rude. I live in the east valley and have also ben to Ben Avery for comparison. and have never had the same experiences. This range is the only option unless I want to drive hours into the desert. I do understand why these guys can get frustrated a lot of times. When it is packed it's amazing that people cannot stay away from the bench when at a cease fire. So if you go don't expect customer service. Some times they can be very helpful and sometimes they can talk to you like you are a child. Just expect it and it won't bother you. This is your only outdoor option in the East Valley unless you have a spot in the desert so they kinda have the market cornered. So put on your thick skin and go shooting.