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  • I'm not usually one to write a bad review, but after the experience we just had at Burrito Boyz Willowdale Location, I can't NOT. Let me start off by letting you know we are very frequent customers, the food is delicious no matter which way you cut it, even if it's cold. Although this location is still slightly newer, we have had our order either screwed up or waited for up to 1/2 for a burrito on more than 3 occasions.. The 4th and worst being tonight. We placed our order and waited an average to longer time of about 15 minutes, I didn't complain because it's pretty standard at this place so we've come to expect the wait. We finally got our food and went home to eat. Pulling Into the driveway I realize that 2/3 of our meals belong to someone else. Hungry and upset we call them , tell them we are coming back and that we'd like our meals comp'ed because everything is cold and we've wasted close to an hour. When we got there we asked that they make all 3 again because we have a 15 min drive Ahead and we paid for a hot dinner. They honoured the refund, however I was then asked 3 different times by 2 people what it was I wanted on my naked burritos, we then waited another 15 minutes. This is the kicker... I got home and these people must think were idiots because both our halibut+ the haddock were room temperature and soggy. THEY DIDNT EVEN MAKE THEM AGAIN, They literally had us stand around while the two meals sat there after 45 minutes so they could make us a new chicken burrito and try to pass it all off as fresh. I'm so turned off of this place right now and it's really unfortunate because it's so convenient and delicious, I don't know that I can go back in at this point knowing that they have such poor service. It's not worth the headache.
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