I can only speak for myself and I can't believe that there is even a bad review that has been written. First of all its not against the law to ask questions when you go into a store you have never been in before. When I first walked in the store. I saw that it wasn't your typical retail store. They had all kinds of televisions in different sizes and brands in no particular order. They had price tags made with post it notes on most and they were hand written. This is where I thought to myself keep an open mind. A gentleman asked me if I had any questions or if I needed any help. At this time I had a few questions. I asked him if these are new or used televisions and he explain that the televisions that were on display are the ones for sale. So I ask do you have any in the box and he explained most are not and explained their whole operation. So my next question was naturally "what is the warranty on these open box televisions" he told me 30 days and he also said that I could buy anywhere between a 2 year to a 5 year extended warranty. This made me feel good about the purchase of open box products. This was the first time I had ever done so.The gentleman took about 1 hour with me showing me everything he had that would fit my situation. I ended up buying (2) 47" vizio's 1080p 120hz for less than a thousand dollars for my man cave. I bought the same television 6 months prior before I found this place for 700.00 from costco for my bedroom. Watching two football games at once on sundays for a great price. Football on sundays will never be the same and I love it. This place rocks!!!