this is not my first bmw but this is the worst dealership as far as promises go. I was told it would take no longer then 2 hrs and i was there for over 4 hours, do not ever deal with their f and i guy named jason, nothing but lies, the only thing he wanted was the money but did not deliver on what he promised, I took the car after delivery and it broke down just two blocks away from the dealership. I had to spend extra time waiting for the car, contacted BMW customer service and they assured me that they would cover anything that henderson fixed, I purchased the extended service contract also and paid right away, and promised by this jason person that he would have the extended warranty on withing two days, aprox. two weeks later and several phone calls it finally was taken care of. nothing but problems here, the only good thing about this whole deal was the price, and of course when i got home i had my dealership recheck it out and they said everything was ok.