Originally we thought these guys were great when we needed repairs and a new HVAC system. Now, 3 years after they installed a new Bryant HVAC system in our rental house we are no longer happy with them. Seems like they sold us a crappy system that cost us over $5k and never even registered the product (this reduced our warranty from 10 years to 5 years). Earlier this year, we had an issue and Lewis & Sons replaced the fan or something (hard to believe we would have this kind of problem). Yesterday we were notified that the system would not provide any heat. We ended up calling someone else to take a look, found that the fan coil has multiple leaks and needs to be replaced, even though the coil is being provided (under basic warranty), labor to replace the failed part and the required Freon will cost us $1500.
So ... they sold us a bad product they recommended; lesson learned, research the product being installed not just the installers. Bryant (Carrier) may not be the best choice.