I give Redwing the manufacturer 5 stars but not this branch. Previously, the manager would quickly and thoroughly oil my boots when I went in. Never a problem, happy to do it. Now, every single time I go in, about once a month, I get this big song and dance about I have to leave the boots there to oil them. For four years there was never a problem, but now, the exact same model boot, they can't oil them while I wait because of some BS about the uppers and the laces.
Once I suggested that I be allowed to do it myself and this was granted. The last time I went in, there was a changing of a guard and both clerks were in there standing around doing nothing when the boss said that I couldn't have them done while I waited. I think it is just laziness. I asked him to just oil the bottom half since I didn't want to leave my boots. He complied.
If he reads this and gets his act together and gets the job done like years past, I will push this up to 5 stars.