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| - I am done with the Armitage. I have been here several times over the past few years and other than being overpriced, the food and service was always good.
A couple of months ago, we went there for a birthday lunch. I ordered the Garden Veggie Pita. How can one mess up a veggie sandwich? How about putting it on a stale pita bread that cracks in two when you pick it up. Since it was my B-Day I didn't want to make any comments, especially since I wasn't the one paying.
A couple of weeks ago we went there on a Sunday. I ordered the beef and Gorgonzola melt and my partner ordered a burger medium rare. When the plates were delivered I noticed that the slices of sirloin resembled small chunky pieces of beef jerky, the mushrooms were dry and shriveled and the Gorgonzola melt part looked like a wipe of mayo. I have had this before and the sirloin was always juicy and tender, on the medium rare side. I brought this to the servers attention who immediately said "that's how it's made." I told him that I've had it before and it definitely did not resemble my prior visits. No comment from the server. I ate it since at that point I didn't want to make a scene and it was horrid. My partner's "medium-well" burger was very well done. She decided not to complain due to the fact that we don't really see what goes on in kitchens when we complain, do we? We didn't have an opportunity to even let the server know we were disappointed, since we didn't see him until the end of the meal. At that point, we made it clear that we were very disappointed, and showed him the doneness of the burger. I reiterated how horrible the beef jerky sandwich was and he then offered to comp. We settled on a free dessert. He also gave us coupons which was a nice gesture. Too bad he didn't listen to me the first time...
To the owner: when a repeat customer says he had something before, and that there is now something wrong, have your people pay attention. Don't make excuses for an incompetent kitchen. However, based on what your staff said, IF it is now your intention to provide an overdone dried out sliced sirloin sandwich, and to overcook burgers regardless of the order, then you have no business in the food business. If not, then you better get in that kitchen and fix it, because this sort of news travels fast in my community.
In my book, two strikes and you are out. Sorry but there are better choices out there, and if I am going to spend 100 bucks on lunch it better be damn good. You're just not good anymore. I will not be back.
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