#1:you don't get a full hour massage, they finish early
#2:inexperienced front desk staff, got double booked with no explanation or phone call
#3: I realize that it is customary to tip after the massage, but not literary being forced into certain tip amounts. Why I say this: my mom had money left on her gift card and the front desk associate was suggesting that she left the rest of the balance as a tip. When she declined the offer, the woman persisted along with an educational lesson of why she should leave a certain amount!!!!!UNACCEPTABLE
UNPROFESSIONAL and RUDE!
WILL NOT GO THERE and will tell everyone I know not to!!!