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  • I have a watch. It is broken. I would like it fixed correctly and in a timely fashion. That is all. These people get it. I took two watches to Pollak one afternoon. One was brand new and I needed some links taken out of the chain for my bird-wrist. The other had a cracked crystal that was in need of replacement. The watch man (I believe Mr. Pollak himself) came and assessed the situation. He offered to take the links out on the spot - which he did in 5 minutes. The cracked crystal, he promised, would be ready in 2 weeks or less as he had to order the new crystal. Actually it took barely more than a week. I had sent this same watch to a watch repair place via the internet for this exact thing previously (it's a Skagen so has a VERY thin crystal which cracks easily). It took more than 2 months, with no updates, and me pestering for me to get this done through them and it cost nearly TWICE as much as Pollak charged. Excellent service in every way. Although we are moving to Lakewood, I'd gladly make the drive to the east side again to give Mr. Pollak my business. A great experience.
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