My family used to come here a lot for reunions since it's a famous congee place that's affordable. However, now we tend to go to other branches of this same franchise since our last experience with the service at this branch was quite poor. A few waiters are friendly, but most are nonchalant and come across like they're annoyed with working there or answering your questions (regardless of how busy or free they are). They're there to take your order and move on.
Food here is good to decent though. I'd say if you don't mind inconsistency with service, you can come here for the food.
Decor is clean, modern and well-lit. It can get a bit busy on weekends so expect a bit of a wait during peak hours.