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About: http://data.yelp.com/Review/id/9_B40T9dw0sSX1GFFCCdEQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-10-09 00:00:00 (xsd:dateTime)
itemReviewed	Gilbert Family Eye Center
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	13 (xsd:int)
rev:text	I normally don't feel the passion necessary to post reviews, but this is the exception. I moved back to the Gilbert area, and was subsequently looking to see an optometrist in the area. I found this place on yelp, as I am usually more likely to take my business to places with good reviews. I had no issues with setting up an appointment, nor any problems with having my contact evaluation preformed. Everyone, from the receptionist to the optometrist himself, was very professional and courteous. I was overall very happy with my experience, and after paying out of pocket for the cost of the contact evaluation, I was on my way. However, a few weeks later (when I attempted to purchase contacts from another retailer), I was informed that 55$ of my insurance allowance for contacts had already been used. "That's strange", I thought, because I hadn't purchased any contacts when I got my eye exam, and had specifically not used any of my yearly insurance allowance. When I went back to Gilbert Family Eye Center to see what they charged me for, I was sent to meet with their Business Manager of sorts, who was responsible for the billing. What ensued was the least professional and most personally insulting conversation I have ever had as a paying customer, at any establishment. Apparently, /I/ did not understand how insurance works, and /I/ was in the wrong for being upset over having been double-billed. After pointing in my face numerous times and repeatedly telling me off in a condescending and snarky tone, I was visibly upset and frustrated. However, not wanting to escalate the situation further, I simply told her to mail the check, and I walked out. I truly believe that their intent was to double charge me, and have me go on my way none-the-wiser. I would have been perfectly happy with an apology for the miscommunication and overcharge, or even the slightest bit of professional courtesy a good business should provide to it's customer. Yet, I was berated and treated like a child, and will never bring my business to this location ever again. Completely disappointed, and appalled at how I was treated as a paying customer. One of the worst experiences I've had in a professional setting.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	William

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