| rev:text
| - It's sad to give such a bad rating because I love their food.
I'm a long time customer from San Diego and was thrilled to see them come to Nevada.
My bad experience revolves around the attitude of the owner, whom was the cashier that afternoon.
Hubby occasionally gets their sandwiches for our Netflix movie nights at home. As customers, it's always been a great little perk, when once a year we get a little thank you in the form of the free birthday sandwich.
So when I got my email alert saying there was a reward on my app, I went down. Because I'm not the one that usually buys the sandwiches, they don't recognise me. Why that should matter I don't know, but it did.
I was all smiles and polite. When I walked in I said, "Hey! I got my birthday email so I came in. I've never used the app before, how do I redeem it?"
That was the turning point and you could tell people coming in for their birthday was a sore point with him. That's a shame. On my birthday I like to be upbeat when I'm celebrating. Call me weird! LOL
I got it redeemed, but also... In a passive aggressive indirect way got accused of not being a regular customer. He was also a bit snarky and asked if that was all I was going to order. Then went on to tell me how he hated the app because he was giving away so much food. It was uncomfortable and I felt on the defensive. Not fun. I shouldn't have had to mention it's usually my husband that comes in. I also shouldn't have had to say I was a long time customer since before when we lived in San Diego. I also mentioned we remembered when they first opened up and were so excited to see them. I'm a private person so none of that is any of their business but he was laying on hate for the app big-time. I felt on the spot, like a thief, instead of a customer being rewarded for loyalty.
Still great food. It's unfortunate the food doesn't match the atmosphere. I was also told, they will soon not be accepting rewards given by corporate to loyal customers through the app or emails.
Do not try to redeem anything at this store unless you enjoy being pissed off. I didn't check previous reviews and I should have. Other people share similar experiences.
I think this location is on the way out. It's a little depressing because I have had some great meals but.... But the depressing attitude in the owner isn't the kind of atmosphere I want around me when I'm eating.
I don't think we'll go back, and I don't want to support them further in the future. It's bittersweet. I do want to support them because I actually LOVE the food... But it's my policy to never reward bad behaviour.
I think in normal circumstances, your experience will be fine. It's just redeeming any reward may remind staff they are losing money and will subconsciously treat you differently.
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