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| - I have a bit of additional insight to this place - I use to do IT work for them so I see a bit of the back end that most people don't see and a peek into the organization. I have also been a patient through them because they are close and have long hours.
To start positively, there are some staff that are actually good at what they do and are friendly ,kind people. When I've had to go in as a patient they always say Hi to me even if they aren't the ones to see me. This is probably more because I've had a professional relationship with them but even when I've observed them with other people they still have the same positive attitude. The problem is, they aren't always there. Most staff that I've talked to as far as PAs and MAs are part time and work part time at other facilities as well. Only like 1 or 2 office staff I found were good to work with.
The big problem is management - there is almost no competent management in place. There is also a bunch of cross-over with another group that handles the billing, accounting, paperwork side called PCC (Primary Care Consultant). There is like 2-3 competent people on that side that I've worked with. The rest are poorly trained or don't care or the fiance' of the owner of AUC and is both hardly there (because she works part time elsewhere) and not competent management. It is this poor owner/management that doesn't see or care about the issues (mainly because they aren't around) that produces high PA and MA turn over, poor training and oversight, and a general lack of organization, efficiency, and followup. They hire cheap, don't train, don't have good management and therefor produce an inferior product of customer service. Honestly they aren't the only medical group to have this problem - I see it all over the place in Vegas that it is almost typical.
As a patient, I've had to wait long times in the waiting room (though not expected really when they just have one PA on duty in the evenings and I go in with no appointment) but generally not too long in the patient rooms and have had ok medical service. I usually already know what I need before I walk in the door. While they are listed as my PCP, I do not go to them other than for when I need to see a doc after 5pm and/or need to see someone right away. My wife has used them in the past and refuses to use them again. Their back end staff for referrals and scheduling are not organized, communicate poorly, and slow to follow through (see previous paragraph).
I recommend using them for just sniffles and emergency triage, not for long term care or more serious things and even then other places are probably better.
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