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| - In the winter of 2016 we entered into a period of peace with CVS.......We filled a few prescriptions, no one yelled at us, nothing was lost, we were not even accused of lying about the number of heartburn pills we received. It was time of great joy throughout the land.....I even stopped writing letters to our insurance company begging them to drop Caremark.
But then I had a root canal. It wasn't settling down and the dentist prescribed antibiotics. When I picked them up, the instructions said to take one pill a day. For 30 days.
Odd, I thought.
I called the dentist, who clarified 3 pills a day for 10 days, and thanked me for checking. Had I not, the infection wouldn't have cleared and I would have faced having an unnecessary redo of a root canal (not today, Satan).
Thinking that CVS and I were cool now, that they cared, that they were getting it together, I called the pharmacist just to make her aware of the error, since it could have potentially caused a problem. I was, I promise, friendly and just wanted to pass info along.
She was not friendly, and did not want the info passed along. She told me that the dentist had left a voicemail instructing one per day. No, she hadn't the voicemail herself, but was certain about it. I told her that the dentist's office disagreed with this and said they had spoken directly with proper instructions. She said they were lying.
If you are playing along from the safety of your homes, this is now the second time CVS has accused one of my doctors of lying.
She hung up on me.
When I went back to the dentist, the office lady confided that CVS had called them to clarify after my phone call, and admitted they were wrong. Apparently they are too afraid to call doctor's offices liars directly.
And so we end our period of peace with CVS. Here's to hoping the rest of 2017 is healthy.
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