| rev:text
| - This used to be one of my favorite places to eat. We are fond of deli food and George, with his habit of visiting every table, really personalizes the visit. I signed up for the birthday coupon and was happy to get mine--dragged the whole family in. Sadly, this visit confirmed what my last few places suggested--the standard seems to be declining. The food was so-so. George did NOT stop by. And our waitress was just downright bad.
Now, I've been a waitress, so I know that it is seldom glamorous or fun. Our waitress--sorry, server!--must have been having a terrible day, and she thought it would be okay to bring some negativity into my birthday celebration. She sighed--audibly--and frowned when we were not ready to order instantaneously. When asked about the specials for the day, she gestured toward the sign board at the entrance. I could not see that far, and there were people waiting in front of the sign, which discouraged me from walking over. When I asked her if she would just repeat them for us, she answered, "Okay. (Sigh.) Do you have problems with your eyesight or something?"
The portions were obviously smaller than they used to be, and all of us were disappointed with the taste. My daughter's French toast was crispy. My husband's sandwich was bland. My fish was McDonald's quality, and our waitress was put out when I requested extra lemon. She also seemed upset by the request for take out boxes, and brought the check moments after our entrees. She did not refill water glasses or coffee cups. Worst of all, I thought, was the scene she made before we left. I used my own pen to sign the credit card authorization and replaced the Huntington Bank pen she brought on top of the little folder. Perhaps she dropped it--I don't know what happened. I do know that she came back a minute later and demanded loudly, "Where is the pen I brought?" Several diners looked up from their meals to see what the ruckus was. When I explained that I had not used "her" pen and that I had replaced it, she said, "Well, I don't see it anywhere! And I didn't see it? Are you sure you put it there? Just check under the table? Did you put it in your purse?" I was so embarrassed that I actually unzipped my purse and showed her that it was Huntington Bank pen-free, holding up the pen I had used. She scrutinized it, gave another audible sigh, and then left without another word. We were never thanked for coming, made to feel welcome, or even asked if everything was okay.
I was shocked by the entire experience. I know from other reviews that not everyone has encountered my bad server and that their food was apparently better than that we got. Perhaps we were just there on an unrepresentative day. Sadly, though, I doubt that any of us will ever return. George. . .gotta monitor those servers!
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