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| - Original Review (gave 4 stars):
So bad I want to give these guys five stars. The reason for four stars is the beer is not nearly cold enough bottle or tap. The atmosphere and the Decor is awesome! Such a great vibe! I highly recommend the sliders! Especially the burger sliders. I've been here three times and so far everything I've eaten has been excellent. Definitely, a great local place to hang out.
Today: I am changing the number of stars to one. I can't believe what just happened. I have been to the Rooster many times, sometimes with friends, sometimes with my wife and a few times by myself. The food is great, I still recommend most of their menu.
However today something happened to me that has NEVER happened to me before. I went in and found a spot at the bar. Before my butt was all the way down onto the stool a bartender approached me, speaking my name. My first thought was he remembered me from a previous visit, but I only remember seeing this bartender once before. Nope. He slapped down a receipt in front of me and asked, "Is this you?". Is was. He was more than a little disrespectful and had anger in his voice. "Is there a reason you gave such a terrible tip?" Now I remembered him!
I told him I would only give a tip such as this for one reason. He wanted to know if I didn't like his service...duh. Then I noticed a handwritten note at the bottom of the receipt, "watch out for this bagger". Hum. And of course, the reprimand? he gave me was in front of several other customers. I started to say something, then thought better and walked out.
This guy is an employee (hopefully not for much longer). How do you get away with humiliating and disrespecting a customer, especially a frequent flyer? He should have just sucked it up and when he saw me, his service level should have gone to a 10.
I will never go to the Rooster again, I cannot recommend it. The biggest mistake this idiot made, is the owner of the Rooster is the one that will pay for this. I will make sure everyone I know knows what to expect when they go to the Rooster. There are WAY too many options in town. Go somewhere else! Dutch~
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