| rev:text
| - i am a local who wanted to take advantage of the summer rates... first, upon check-in i was handed a card listing what i was getting for the daily $24 resort fee... i said i didn't need that... they said it is automatically added to the room fee each day ... no one mentioned this when i called to make my reservation, it was not even mentioned while checking in... my first hint of this fee was after the fact... is this legal?... when i made a fuss, they took off 1 days fees ( i stayed 2 nights).. still, this was not a good start.... since it was slow, i was upgraded to a room with a better view.. that was nice....
ate at prado ... that was good.... and went to sleep... i found the bed to be very comfortable.. perfect for me...
upon awakening i made a spa appointment for the afternoon.... went to the pool and swam (loved it) and off to the spa... the spa is absolutely beautiful!.. my treatments with heather were the best .. you must try the hammam...
so, all this sounds like a grand time and you might be wondering why i only gave them 2 stars...
my horror story starts about 1:30 am... i was awoken by a constant
rather loud chirping sound.. it was coming from the smoke alarm... my first thought was that maybe there was a fire ... i called the front desk and was told that there was no fire ... it probably is that the alarm needs new batteries and they would send someone up... 30 minutes later two men came and found that the alarm is not even operated by batteries....
not to get into a long lesson about electricity (which i was held hostage to hear).. the solution was to wet the contacts and that should do it... so at 2:15 they left and i settled in to go back to sleep.... 20 minutes later, as i was drifting off, guess what happened... that's right... it started again.... so, at around 3:15 they returned and said they would tend to it tomorrow... to grab my purse as they were escorting me to another room so i could sleep ... ok, the best solution at the time... and at 3:30 am i got into my new bed still a little rattled, and fell asleep around 4am.. at 8 am i went back to my room with the chirpee alarm ... still singing ... called the front desk, which being a new shift, proceeded to explain the whole senario over again... they were going to send up an electrician sometime that morning... i explained i was checking out and would prefer if they handled it after i left as i wanted to take a shower etc... ok they said but guess what... just getting out of the shower there is a knock at my door... you guessed it, the electrician.. to whom i repeated the story and said there was nothing he could do until he called the alarm company...
at 10:15 i was ready to leave and called for transport ( they have these carts to take you around the grounds).. i was told when i checked in that when you call for one it would be there in 5 minutes.. but 30 minutes passed and no cart... i called again and apologetically they said one would be sent over right away... i guess to them, right away is another 20 minutes... finally, i am at check-out...
when asked how i was, i said tired, they said why... that's right... no one at the desk knew about the alarm saga.. i can't believe i have to tell the whole story again!.. where is the communication between shifts , why is there no note on their computer?
after much " oh how horrible" from 2 receptionists she said " well, for your inconvenience we can take off 1 $24 resort fee from your bill.. frankly, i was shocked... i said that was not good enough.. she said i have ask my manager who was not there... i said let me speak with someone who can do something... the manager appears and guess what... i have to repeat the saga again!.. with no compassion or even concern he says they would take off 50% of the one nights stay... i truly felt i was at a flea market bargaining for some fair deal.... i felt embarrassed and angry at the way i was being treated... i said fine and paid and left... come on now, this is a 4 star hotel that brags about its treatment of clients... i felt i was treated shabbily and would never return for that reason... even if the spa was great..... i have since tried to contact someone affiliated with the hotel who i could tell this story to and would do something about (1) springing the $24 resort fee with no mentioning it and (2) how cheesily i was treated... i have found no one yet, but i will keep trying...
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)