Unfortunately it does no good to rate them... They know they can be horrible to people and provide awful customer service because they know we have no other option here for gas services... shame
Update.. just recently bought a home.. I've been here a few weeks and the pilot went out in water heater.. After a cold shower .. I tried to restart it following directions on water heater.. I then smelled gas... I turned it off and called SWG... A technician showed up right away and got everything going for me and explained to me what I did wrong that caused the gas smell... BTW.. this was around 9pm!! The technician was very nice and professional.