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  • My almost 100 year old grandmother recently moved into Heritage Village due to needing more around the clock assistance (physical care, not memory care) than her previous facility could provide. The staff seems very upbeat and proactive with those under their care. Based on what I and my grandmother's two daughters have seen, the staff seems to pop into her room almost hourly to check on her. This is important since my grandmothers needs assistance with dressing and safely making it to the in-room bathroom without falling, as well as other daily tasks. The last time we were there the staff was bringing freshly made popcorn to each room when making their checks. Each of the 16 room buildings have their own kitchen, chef, and common TV recreation area, as well as other staff assigned to each building. My grandmother seems to like the food, although she did comment that the previous facility, being much larger, offered more choices at each meal. Some residents apparently need help with eating, and that care is provided if needed. One staff member at one time apparently helped dress my grandmother not as tenderly as she needs (she has sensitive skin and even the pressure from a blood pressure cuff can make her cry out in pain). This one time issue was resolved and no other problems have occurred in this area. The facility itself is brand new and very nice looking. Activities are organized for the residents. Sometimes the activities are "hosted" in one of the other building which helps to encourage the residents to get out of their own cottages for the short walk. Bingo is one of the activities, but they only play for candy, not cash prizes, to the disappointment of my grandmother :-) Overall, after being there for a month, the entire family seems to think this facility is a great fit for my grandmother and her needs.
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