The people were very nice and the bus was comfortable but the tour is way over priced! I was very upset to find we were not even able to get out of the bus at franklin castle even though they advertise this as their "signature attraction". The information on the videos were not accurate with historic fact in the city of Cleveland. At $50/preson I would NOT RECOMMEND this tour. All the places it takes you (soldiers and sailors monument, Cleveland police museum and to see the "death car" are all free and open to the public anyway.