I'm super disappointed with Men's Warehouse.
After having a great experience down the road at David's it was a no-brainer as to where my husband and his groomsmen would get their suits for our wedding (they are a partner). We gathered all of the men up and had to make a few different appointments to get everyone fitted because of schedule restraints. During our first visit the woman helping us informed me that I needed to pay a $45 deposit until all of the other deposits were received from the other groomsmen. She said it would be refunded when everything had been processed. I understood.
My husband ended up purchasing his suit ($900+) and we rented an additional 7 suits (groomsmen, plus dad's). I was told we would receive a gift card for a free rental/suit for my husband to use on a future purchase since we had booked through a promotion at David's. Fantastic. My husband joined their frequent shopping/reward club and gave them his information.
Everything with his suit and the rentals went well. I can't complain about any of that.
I am disappointed that it has been almost 8 months since our wedding and I still haven't received my $45 back nor has my husband received his gift card for a free suit. I called the store and left a message for the manager...no response. My next step is to file a complaint with their corporate office. I'm glad I've said all the documentation we received.
Just a cautionary tale.