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| - I'm sorry Melody but I have to give you just one star. Yes, I understand that you are a student but listening to what the client wants is not something that should have to be taught! I explained to you that my last cut was a bob and that I did not like it. I told you I wanted you to layer my hair all over so that I could "feather" it back (yes, I am that old to still call it that!). I told you I wanted to keep the length. You seemed to understand what I said but as you were cutting my hair and I was seeing A LOT of hair fall to the floor, I wanted to cry. The actual cut that you gave me seems to be a good cut but again, it is not what I wanted. My hair was very short to begin with (shoulder length) and now it is just to under my ears. I look like a boy! So the problem here is not with your ability to cut hair, rather, your ability to listen. A good hair stylist ALWAYS listens to what the client wants and if they don't understand, ask again. Perhaps the problem here was a language barrier. You did speak English but maybe you don't understand it as much as I thought. I don't know. All I know is that my hair grows very slow and now I have to go through the whole process of growing it out again. I have to assume the woman who owns the shop that was there, could tell I was not happy with the cut or she just knew it was the wrong cut and that is why she attempted to style my hair after you were done.
I would like to give you, and all others who come from another country, a bit of advice. If tips are a part of your income, then only speak English in front of your clients. When you start talking to others in a foreign language, we the client, have only one option, and that is to assume you are talking about us. Otherwise, why would you do it? Maybe you are, maybe you're not. Who knows. Either way it is EXTREMELY rude and I will leave a very small tip, if anything at all when this happens. Remember, this is the United States and English is the 1st language here. If you do find the need to talk about us, do like everyone else does, talk about us after we leave (just like we do!).
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