yep. one star. we went on a sunday, around 5 pm. the service was absolutely the worst i have ever seen in a restaurant. it was not busy and we had no one to greet us or showing us a table. we waited for 5 minutes before someone showed up. the waitress took forever to show up and take our order. i am never ever coming back to this particular boston pizza franchise. can you imagine when this place is busy? i dread the thought.