Was having problems with the GPS capability on 6 within Waze/Google/Apple maps. Genius Bar appointment with Thomas. Went through a plethora of diagnostics, including an eventual restore. Thomas was both knowledgeable and patient. After determining that it was likely a hardware issue that was past warranty, I decided to explore my phone replacement options. I was Introduced to Hugh and Jim, who did an outstanding job of explaining my alternatives. Decided to purchase an 8. Set-up from cloud was a breeze and the experience was Apple (Great) in every way!