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| - Dear Michael Symon,
You've created a pretty neat place here with Mabel's. Until today I've always looked forward to the good food, an unusual and sort-of eclectic take on Q every time I'm in Cleveland.
But tonight it all fell apart, for me anyhow. I stopped in for an early dinner, and got brisket and kielbasa. Pretty average fare. The flavors were okay but not so amazing they're worth the price. Kinda average, Michael. It gets both stars.
The rest of the stars you're NOT getting is for the awful service. Terrible, in point of fact. Ice tea refills served without, ummm, ice. A server who was enjoying chatting with the front desk hostesses, not much else. A team member who when I asked for more iced tea had the response "I need to find your server" (I pointed him toward the hostess stand) needless to say, he couldn't get any tea. More tea showed up five minutes later, sans ice. (For a lesson in how to get staff to work together go visit Jackson's in Reston Town Center in Reston, VA every single staff member there is utterly committed to their guests, no matter their "position"). I didn't learn my server's name until my bill arrived. Printed there. PM/Email me and I'll share it.
It certainly wasn't the most expensive meal ever, but after this experience I'm not sure coming back tops my list of Cleveland Culinary Go-to places.
Thanks for listening. Peace.
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