I have received the absolute worst service ever from Century Link over the last few days. My Internet is really slow (slower than normal) and I've been trying to figure out why. After multiple phone calls and customer service online chats (because they claim no department can communicate with anyone else within the company) they agreed to send me a new modem. Then they sent me the wrong item, tried to charge me for it, then added new service to not account that I didn't order. When I contacted them about the issues, I got the same run around. My issue is still not resolved.