So I ordered a takeout, delivery order. They told me it would be at my house in 30-45 minutes. After an hour and 10 minutes I called back as my food hadn't come yet. When I called it told me to press 2 for delivery. I did and no one answered. I tried 3 more times, still no answer! I then call back and press "0" and ask for a manager. After 10 minutes on hold a manager, Steve, gets on the phone. He tells me all the orders are out and it should be here soon but that he would check on it. He puts me on hold for another 10 minutes and comes back and says that the delivery driver is at my house. I explained to him that he wasn't at my house that I could see out the window and he was not here. He acted annoyed and said well I can call him back then and figure out where he is. At this point it is been an hour and a half so I told him to just cancel the order. He just said OK sorry and that was it. Horrible customer service. He didn't try to make it right in any way, offer a discount, offer the food for free, nothing. Steve needs some customer service training!