I'm a huge fan of Bachi Burger's food, 5/5 - but this location's service and speed here just continue to disappoint. So much so that I'll have to give a general rating of 1/5.
Every 3 months I try to give this location another chance, and it never gets better, sometimes even worse.
I can tell the staff is polite but they are often inefficient in taking your orders, fulfilling requests and come across as being inexperienced. Even though it's been a whole year since they've opened.
Once you order with the waiter, expect to wait more than half an hour for a burger. Don't ask me why it takes that long to cook up a burger.
And god forbid if you need to change something on your bill. Because they will have to ask someone else to do it, and who knows what happens after that... but I found myself annoyed and tapping my feet next to the register after 15 mins of waiting and trying to catch someone, anyone's attention.
I'm going back to the days of driving to Windmill to have a Ronin Burger. You can't go wrong with the original and the staff there is fast, efficient and friendly.
I hope they don't bring this horrible service to their soon-to-open LA location.