These guys are awesome!
I wanted to get a JBL GT-BassPro12 for my new SUV and sent an email to Harmon (the maker of JBL products) and they directed me to their distributor who pointed me to their authorized retailer - these guys - for what I wanted!
I started off by emailing for information and found out that the sub I wanted wasn't something they normally carry but they could order it in for me (and it wouldn't take long for it to arrive). They also were more than helpful in giving me a full quote for not only the sub but installation (including wires and parts) via email.
I called and Pep (sorry if I spelled your name wrong) answered the phone and was very thorough and helpful in ordering what I wanted and booking me in for the installation. He also was very cognisant that I had a brand new car and wanted the installation to be as non invasive as possible (especially with the "mounting" of the sub in the hatchback). He even took the time to advise me the best methods of mounting without drilling before I even step foot in the shop.
I arrived right on time and my car was promptly pulled into the work bay and the job was started. They've got a great shop to relax in while waiting - comfy chairs, big tv, washroom......and of course great sound if you want to hear music. The job was started and finished in the amount of time quoted and the price couldn't be beat.
What made this such an awesome experience is the guys - this is a place owned by three guys and it is only these three guys that you will deal with from start to finish. They treat you like a friend and they treat your car like it is their own.
One thing that really blew my mind is that Pep actually took the time to check my presets on Sirius to know what styles of music I preferred so that when he was setting the levels and testing everything out - he was doing it with the music that I would actually be listening to. He also took the time to carefully explain to me how to properly disconnect the wires so that if I wanted to remove the sub for any reason I would be able to....and he also made sure it was secured in the space without having to drill holes to hard mount it.
I would DEFINITELY recommend these guys for ANY stereo work! I can definitely see why JBL is proud to refer them as authorised retailers in the GTA!