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| - **** I Queue up in the registration line and sandwiched a Jackson between my credit card and ID http://www.frontdesktip.com/las-vegas/wynn/ ****
Concierge: No need to tip we are very full and won't be able to upgrade you?
Rhett: No problem, I'm sure my confirmed room will be great. But thanks for your honesty.
Concierge: Let see... oh no...
Rhett: Is everything okay?
Concierge: we are out of double-bed rooms, but I can get you a single with a wait-listed roll-away.
Rhett: Wait a minute... You mean to tell me you are out of double bed rooms which I've paid a deposit on and confirmed reservation this morning; BUT you have a single with a wait-listed roll away?!?!
Concierge: yes
Rhett: You serious, a wait-listed roll away?!?!
Concierge: yes, it's a very comfortable roll-away and is an upgraded view of the strip...
Rhett: Have you personally slept in your wait-listed roll-away and can you attest to its posturepedicness?
Concierge: No but I hear...
Rhett: You have to be joking? What happens if the roll-away doesn't become available, my guests have to sleep on your 5-star establishment floor?
Concierge: well...
Rhett: So, what you're trying to say is... YOU overbooked me and it's now my problem?
Concierge: Well... we just don't have anything available with two beds.
Rhett: I'm more than happy to take a 3 bedroom apt.
Concierge: We can't do that...
Rhett: So... Steve's answer to [and I sternly pointed] your "lack of service and professionalism" is schtupping me after I schlepped 265 miles to get here?
Concierge: well we can't upgrade you to an apt. suite
Rhett: Well, you sure as hell can't downgrade me to a single and schtup me with a roll-away that I might possibly never even see. Can I speak with your manager?
Concierge: One minute please....
----------------Ten minutes later w/ no manager present-------------------
Concierge: Just your luck, our best double just opened up and it's an upgraded suite with a direct view of the golf course and pool.
Rhett: [oh duh! just your luck I didn't damage my dice tossing hand on ya-face!]
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The overall stay and service after the initial check-in was superb! The tower suite's have their own separate concierge and are way nicer than the concierge at the main registration area [as noted above]. From draperies to the marble and mosaic floors to the waterfalls and natural light to the restaurants and clubs; The Wynn is the nicest hotel in Vegas.
The room was very nice, very spacious, and the view was amazing. Plasma screen TV's in the living room and the bathroom. Jet spa bathtub, electric curtains, and a breathtaking view; the view was directly over the Wynn's golf course and pool. Sooo good! [view: http://www.yelp.com/biz_photos/t-o_Sraneime4DDhWrQRBA?select=E5xhLmhqQDq9DOt9TvumVA ]
The service was exceptionally perfect (with exception to initial registration). Every time we needed something the staff happily obliged. "Would you like some water?" "Would you like me to call you and your guests a private driver?" My name was quickly memorized among the staff I think from the stern finger pointing I gave out earlier. Sooo good!
One big problem with the tower suites are the lack of Ice machines. I guess it's faux pas to have a green glowing "ICE/Vending" sign throughout the Wynn's opulent halls. Don't worry though; we Vegas Hillbilly'd the joint with our many requests to room service for huge "Chaucers" of ice to chill our 30-pack of Bud Light, Jaeger, Sparks, and a magnum of Cook's sparkling wine. Sooo good!
Obviously the pools are the places to be at when it's 110+ degrees outside. And yes, that magnum of Cook's with OJ was our giggle juice of choice. Luckily we were able to enjoy one of the highly posh and classy cabanas at Encore's European Pool (adult 21 and over pool) thanks to my friend's hookup. The cabanas are fully stocked with food and drinks, TV's, air conditioning, couches, a safe, and an around the clock hostess. I am now and forever a high-brow pool patron. Damn! But, sooo good!
While I'm not a big club aficionado, I must admit the clubs at the Wynn are my favorite anywhere. I've never been to XS but I can at least vouch for Tryst and their classy indoor/outdoor beautiful flow. True story, while I was checking into the hotel, my friends who were waiting for me next to the XS line overheard a girl crying on the phone to her mom about how the XS staff kicked her out and took her ID for hitting a bouncer. She continued to scream and cry on the phone and said to her mom "and I'm not even drunk yet". Sooo good!
-5 stars for rude and unprofessional client service.
+5 stars for making it up and then some.
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