The first time i called he told what i could try to do without having Ben fix it, that worked for a little while when the problem with my tv started back up I called Ben, he asked a bunch of questions over the phone and quoted a price. Ben came and got the tv and it took a little longer than expected because of shipping the part delay but keep me informed. it is back on the wall and working fine. Thanks for the prompt service, picking it up and dropping it back off and staying on price.