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  • I went in to get a oil change car wash and I wanted them to change the differential fluid on my truck. They said it would take roughly 90 minutes for all of that. I told them that I was dropping it off and that they should please call me once it was done so I can come pick it up. That was at 10:30 in the morning. Six hours later I still had received no phone call. I headed back down there and asked the cashier if my truck was done. She said yes. I asked them why I hadn't received a phone call to pick the truck up earlier. She had absolutely no idea. She had instructed me to go talk to the guy in charge of changing the fluids. On a sidenote, this is the man I had spoken to six hours ago to call me. He stated that one of his people under him should've called me. I told him that nobody did and I was frustrated. He didn't seem to care and sent me to the guy in charge of washing the cars. This guy was a bigger knucklehead then the other two, he stated he doesn't have any phone numbers on his paperwork I showed him the paperwork that he had just handed me with my phone number in the description box. He gave me a half assed apology and that was it. I do not understand how hard it could be to give somebody a phone call to let them know that their automobile is ready when they drop it off. I went on your website and sent a private email hoping to somehow resolve this. It is been over three months and I have received no response. That is why I'm posting this on yelp. I'm hoping that this discourages enough people not to show up at any of your properties and that they go somewhere else. Remember, all I wanted was a phone call or some sort of sincere apology for dropping the ball. I received neither.
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