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  • I hate hate writing a bad review, but after my second bad interaction with Pep boys, I feel like its necessary. So I went in to get my headlight lamp replaced. I told them the lights I wanted, they said ok, $62 includes parts and labor. Cool I said do it. A couple mins later the kid, comes by and said oh I am sorry I quoted you incorrectly its going to be $89, and then gave a long explanation of why and I said ok. Then some sort of manager guy comes out and he wants me to go to the service desk. I go over and he says because the make of you car, and how difficult the headlight repair is for these, its going to be $92 per headlight. We have to disassemble your entire headlight assembly and replace the bulbs. He laid out this really convincing story that it would be a really long job. Well I happen to know how to replace the headlights because I had replaced my turn signal bulbs after they messed it up in the first place. I asked why take apart the headlights? When there a cover in the wheel well, that you pop out and take the bulb in/out. He goes oh there is? And we go out to look and the guy had already popped it out and starting taking it out that way. So imagine if I hadnt had that knowledge of what the job encompassed then I would of been like ok $92 each is cool. And way over spent of this repair. Very very sad to have encountered this experience here. As women we already are scared of getting ripped off by mechanics! In the shop they have a sales number goals, total goals for each department.. Well word of advice, worry more about your customer experience, and you wont have to worry about your sales. Providing a great customer experience, will bring repeat customers, and referrals. I will never ever step foot in the shop again.
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