I have had 2 good bagel sandwiches there, so far. The service is really slow and the employees seemed to be confused about who is doing what. Also, not sure where order pick up is located. Today, I ordered avacado toast to go. I threw it all away. Not toasted and soggy. It looked extremely unappetizing, as depicted in the attached picture.
This place has a lot of potential if they can focus on specialty coffee and brewing techniques and offering a few delicious, well-made items. There are several places in Cleveland that pull this off and I look forward to Fiona's getting on board.